Roadside Masters is the exclusive representative of Auto Knight Motor Club, Inc.'s Truck Plan. As a member of Auto Knight Motor Club, Inc., you are entitled to all services and benefits described here. Auto Knight Motor Club will provide continuous service for a 12 month period (one full year) commencing 15 days after the date payment is received.
Your personalized membership ID card should be carried in your wallet for easy reference. If you lose your card, please call Customer Service at 800-451-0459 for a replacement card. The most important element of your ID card is your membership number. You'll need this number when using many of your membership services and benefits. Your ID card also carries the toll-free Customer Service and Emergency Dispatch Service numbers. Call anytime, day or night, if you need road service or just have questions regarding your Auto Knight benefits.
Auto Knight Motor Club's Truck Plan provides the ultimate in truck disablement services. You can call our toll-free number 24 hours a day (800-451-0459) and request "Dispatch" service and we'll arrange to send help to your disabled truck or trailer from a participating facility. Auto Knight will issue payment to the service facility directly for covered dispatch expenses.
| Unlimited Roadside Assistance |
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| Towing up to 50 miles per disablement |
| Towing (up to 50 miles per disablement) - When your truck is disabled due to mechanical breakdown or covered disablement, we will arrange and provide towing up to 50 miles for your truck to a service facility of your choice. The truck for purposes of towing includes both the tractor and trailer. Any expenses incurred beyond the limits of your membership will be the responsibility of the member, payable directly to the service facility, and are not reimbursable. In either case, service is limited to one tow or service call per disablement. See Limits of Services and accidents. |
| Vehicle Jump Start |
| When your truck experiences battery failure, we will provide a jump-start. If it is unable to get started, we will arrange to have it towed to the nearest service facility. |
| Flat Tire Change Coverage up to $500 maximum occurrence |
| Flat Tire Change Coverage (up to $500 maximum occurrence ) - If your truck has an inflated spare tire, it will be installed to replace a flat tire. If your truck has (2) or more flat tires or you do not have an inflated spare, we will arrange to have it towed to the nearest service facility or (NEW) we will provide free delivery of new replacement tire upon request. Pay only for our discounted cost of the new tire. The cost will be provided in advance of delivery. The truck program for flat tire service excludes coverage to trailers. |
| Lockout / Replacement Key Services up to $100 |
| Lockout / Replacement Key Service (up to $100) - We will send a pre-authorized contractor to unlock your truck using manufacturer approved tools. If there is not a network contractor available in your area, as a member you are entitled to $100 towards the cost of a locksmith. |
| Out of Fuel Delivery up to 10 gallons of fuel |
| Out of Fuel Delivery (up to 10 gallon of fuel) - Member pays for fuel. If your truck becomes disabled due to running out of fuel, we will arrange to have fuel delivered. Your truck has to be in a non-drivable condition due to an empty fuel tank. The dispatcher will determine this on delivery. If it is determined that the vehicle is still drivable, the member will be charged for the service call. Member is responsible for priming. |
| Oil, Fluid and Water Delivery Service |
| Oil, Fluid and Water delivery service - If your truck becomes disabled due running out of fluids we will have them delivered to you. Delivery service is limited to only Oil, Fluid and Water delivery, no other item then what is listed can be delivered to a member. |
| Vehicle Winching / Extricating |
| Vehicle Extricating / Winching - We provide for the Winching or Extrication of the truck when it can be reached from a normally traveled or established thoroughfare. This includes accessible shoulders and drivable roadbeds with continuous right-of-way which overcome geographic obstacles and have grades low enough to permit vehicle travel and normally drivable snow-covered areas. The Vehicle Winching/Extricating service is for a single truck and half an hour of labor to dislodge the vehicle from sand, curbs, snow etc. Vehicle must be no more than 15 feet from a regularly maintained roadway. Additional costs to be paid by member. See Limits of Services and accidents. |
| Navigation Assistance |
| Navigational Assistance - Trip planning and routing customized to where you want to go and how to get there. |
| Hotel and Travel Discounts |
| Hotel and Travel discounts-through your membership you can book travel arrangements and save money. Our programs are discounted and we offer daily travel discounts and vacation packages. |
| Concierge Services restaurants, lodging, rest and fuel stops |
| Concierge Service (restaurants, lodging, rest and fuel stops) - If you’re traveling and need help booking an available hotel room or rental car, we can make the arrangements for you. |
| Activation of the plan begins 15 days after the date payment is received.
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Emergency Roadside Assistance is intended to assist members whose vehicles are disabled by providing a toll-free Emergency Dispatch Service number to get help sent to them. This service may not be used as a substitute for regular maintenance necessary to keep a truck or trailer in good condition. Excessive claims may result in non-renewal or cancellation of your membership. The service does not include disablement from accidents or crashes when the vehicle collides with anything that causes damage including other vehicles, telephone poles, buildings or trees, or in which the driver loses control of the vehicle and damages it in some other way, such as driving into a ditch or rolling over. Emergency Roadside Assistance is limited to 1 disablement per 72hrs.
Auto Knight Motor Club provides Emergency Roadside Assistance through independent contractors for the convenience of its members. If you need emergency roadside assistance anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico and Canada, simply call 1-800-451-0459. This number can be reached 24 hours a day, 7 days a week. We will arrange to dispatch a service vehicle for you while you are on the phone. When you call for dispatch service, be prepared to give the customer service representative the following information:
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- Name and membership number
- Truck description and VIN number
- Exact location of the vehicle if known (street address, mile markers, etc.)
- Nature of the trouble (flat tire, won't start, etc.)
- Phone number you are calling from
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We will contact the nearest participating towing facility and then tell you the estimated time of arrival. In some areas there may not be an available contractor. In this case, once the Auto Knight Dispatcher has issued you an authorization number, you will have to contact a facility and we will reimburse you. The authorization number is required to be eligible for reimbursement. Service provider’s policy requires that you or another authorized person be with the vehicle in order to receive service.
Please cancel your request for service immediately if it is no longer needed by calling us back at 1-800-451-0459. When the service vehicle arrives present your membership card. The service provider may ask for your driver's license for additional identification. After service is complete, verify the information on the call slip provided by the service provider and sign it. Auto Knight will pay the service facility directly for any covered dispatch charges. You will be responsible for paying the service facility for any charges not covered. We have made every effort to ensure that Auto Knight emergency roadside assistance can function under all conditions. However, during extreme weather conditions, there may be some delay before help can reach you. When such situations exist, we ask you to please be patient. Of course, in some areas there may not be an available contractor. In this case, once the Auto Knight issues you an authorization number, you will have to contact a facility and we will reimburse you. Auto Knight will not accept responsibility for repairs or the availability, delivery or installation of parts. All parts used and services provided to you by the contractor must be authorized and paid for by you.
IMPORTANT: Since all Authorized Service Providers are independent contractors and not agents or employees of the Auto Knight Motor Club, Auto Knight can assume no liability for any damage to your vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to the property of a member must be filed against the servicing facility.
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Types of vehicles covered
Truck Classifications include all vehicles, medium, heavy duty and long haul trucks including Class 1 through Class 8 commercial trucks. This also includes all category M, N and O vehicles up to and including Class 1 through Class IV gross trailer weight rated trailers.
What Roadside Assistance Coverage Does Not Include
The purpose of the Roadside Assistance benefit is to provide service in common emergency situations.
Coverage does not include:
- Service if member is not with the disabled vehicle. However, do not remain with the vehicle if it is unsafe to do so
- Towing or service while at a repair shop or service station, to another location
- Towing or service on roads not regularly maintained (including private property)
- Repeated service calls for truck in need of routine maintenance
- More than one (1) tow per disablement (limited to 1 disablement per 72hrs)
- Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach
- Installation or removal of snow tires and chains nor dismounting, repairing or rotating tires
- Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing
- Service for impounded vehicles
- Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law
- Service to vehicle which is not in a safe condition to be towed
- Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered
- Charging a weak or dead battery
- Delivery or repair of tires
- Towing of vehicle off a boat dock or marina unless such facilities are used for intermodal and ocean freight purposes
- Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law
- Towing of vehicles for disposal (i.e., to junk yard)
- Emergency Roadside Service to those at Storage facilities as this is not considered Emergency Roadside Assistance
- Delivery service of other items then what is listed in the Covered Benefits
- Excessive use of club services is cause for non-renewal or cancellation of membership
Lockout Service Reimbursement
If you lock your keys in the vehicle, we will make arrangements for locksmith service. If service in your area is unavailable we will issue you an authorization number so that you can call the nearest locksmith and be reimbursed for the cost. Members will be reimbursed up to $100 toward replacement cost. To obtain your benefit reimbursement you have to: Call us to obtain an authorization number; call the locksmith of your choice and obtain an itemized receipt for the service performed. If the replacement is the result of an accident, please send the original paid receipts (not photocopies), the authorization number and a copy to Auto Knight of the accident report filed with the police or your insurance company, within 60 days (Claims postmarked more than 60 days after the service date will not be honored. No time limit for Utah and Wisconsin residents) of the accident.
Trip Planning
Trip planning and routing customized to where you want to go and how to get there by using our Trip Routing Service. Tell us where you want to go and we will inform you of the best way to get there. There is no additional cost for this valuable service. The Trip Routing Kit is fully customized to your special needs. But that doesn't mean you'll wait long to receive your kit. Your Trip Routing Kit is usually delivered within 48 hours of your request and includes: Easy-to-follow customized trip route with detailed directions; mileage from start to destination and estimated driving times for each leg of your trip; United States road map; driving times custom-estimated to your personal travel plan, information about toll-roads and detours; trip expense record. Simply call the Customer Service Number toll-free at 1-800-451-0459, Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific Standard Time. Tell the representative your desired destination.
For emergency roadside assistance and membership benefits call 1-800-451-0459. Download The Truck Plan Membership Services Handbook. This handbook represents the terms of the Auto Knight Motor Club agreement with the Truck Plan member.
*Tow truck photo courtesy of RealWheels Corporation |
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